About 'airport in ft myers florida'|Florida Everglades DXpedition
As a hospitality industry trainer, I've often said there's no such thing as difficult guests; just nice people going through rough spots in life. Here is a true story of how I learned this personally not so long ago... It was early morning; too early. Yet after only 90 minutes of sleep I awoke immediately, and as I headed down to the lobby shortly to catch the hotel van, I was grateful to have at least made it back to my home state of Florida. It had been a very long night on the road. The day before had been a good one, and as I pulled into the rental car lot at the Wilkes-Barre/Scranton airport as the sun was setting, my mind filled with pleasant thoughts of my just-completed workshops on hospitality excellence. Upon approaching the airline counter I was so relieved to see that my flight home to Ft. Lauderdale - through Philly - was on time! While I'm always anxious to get back home, an especially important duty awaited me the next morning - I was scheduled to report promptly at 8:45am to chaperone my son's second grade class on their long-anticipated field trip! Now this would be important for any parent, but my participation was even more critical, as our school district requires that all field trips include either a male teacher, or at least one parent-volunteer who has passed a Level-Two security clearance registration, complete with a fingerprinting and a background check. So not only was I wanting to come through for my own son, but also for the seven teachers, four bus drivers, and 140-plus second graders who were counting on me, since I was the only male volunteer with proper credentials that was available to volunteer that specific day. Things were still going well as I settled into a spot at the snack bar just outside of the security gate. After ordering, I called my son Adam at his mom's house and reminded him that Daddy would be there when it was time to board that bus the next morning; he sounded thrilled! It was all downhill from there. Not seconds after hanging up and re-checking the monitor, I noticed that my departure had been moved back by one hour. Knowing there was to be snow and freezing rain moving into Philly, I checked my connection time but then breathed a sigh of relief in that I would still have 55 minutes to change planes. I quickly finished my last few bites and took my last sip of a mostly-full glass of beer and headed through security. Waiting at the gate, I called my wife and told her I'd still be home on time, but while we were talking the flight was pushed back another 15 minutes. Although the gate agent assured me that I would still make it, I opted to empower myself and went online to check. . One good thing about living in Florida is that it is served by three major airports, including Miami and West Palm along with Ft. Lauderdale, and even the Southwest Regional Airport in Ft. Myers/Sanibel Island is an option at only a 90 minute drive. In checking though I soon found that all of these flights were running on time out of Philly, so if my connection didn't' leave soon I'd miss them all. As my posted departure pushed back another 15 minutes, it was clear I would miss connecting to any of the South Florida flights. Desperate, my mind searched for alternatives, such as taking a morning flight home from Philly, but that would get me to the school four hours too late. Finally, remembering that Southwest Airlines provided almost hourly service morning service from Orlando. Looking up at the flight monitor screens before me sure enough I found a flight that was leaving for Orlando; it was originally scheduled to leave before my arrival, but it was also delayed. It took some convincing back at the desk, plus a little pleading, and I was just about to downright beg when the US Airways agent agreed to rebook me on that late flight to Orlando that night. Readers will be spared the monotony of my airport wait, and it will suffice to stay that although I made my connection in Philly, I finally touched down in Orlando about 2:30am, six hours and fifteen minutes before I was due at the school. Having booked a room at a very reputable hotel nearby, I at least managed to grab 90 minutes of sleep, a shower, and a fresh shave, and was ready to present myself on time for my extra early morning flight and shortly thereafter as the only available male parent-volunteer for the field trip. We are now back to the beginning of my story, and I was filled with increased optimism of making this field trip against all odds as I headed down to the lobby to catch the hotel van that morning. I'd booked a 6:55am departure, and if it was on time I'd be landing just after 8am, and since I was carrying on bags, if traffic cooperated I'd have exactly enough time to report for duty as scheduled at 8:45am. That's when I passed by the TV in the lobby bar, where the CNN newscaster was talking about the current tornado warning in Central Florida, and breaking headline news about a series of serious and deadly tornados that had struck moments before just 20 miles away from where I stood. Yet for me it was not the fear of the nearby deadly twisters that caused my anxiety at that moment; but rather the fear of more delays causing me to disappoint my Adam and his classmates, plus the teachers, bus drivers and other chaperones. Due to School Board Regulations this caravan was not leaving on time without me. One can imagine that this latest weather news caused me more than a little anxiety when I boarded the airport courtesy van, so I was glad to see it wasn't busy and we wouldn't have to stop at many concourses since the other two passengers were flight attendants. Having myself driven the hotel airport courtesy van as one of my first jobs nearly two decades earlier for this same hotel chain I was staying with, upon boarding I was a bit surprised to find the driver had left the radio blaring loudly. Personally, I was happy when one of the flight attendants moved towards the empty driver's seat and turned the radio off, saying to her seatmate and I "It's way too early for that." I have to admit that I too was enjoying the silence she restored, while I contemplated the thunderstorm's storm's track and how it might impact my important mission I was so intent on delivering. After several minutes the driver returned without a word or greeting as he entered the van, and we collectively began our silent, peaceful journey to the airport. Right about the time I felt my optimism that I was going to be able to be there as I had promised, the driver turned the radio back on to the same radio station, just as loud as before, jarring me back to the reality of the lightening out the window. At this point the same flight attendant piped-up in a firm but polite tone and said "If you don't mind, it's a little too early for that right now." Now I am a fan of all music genres and admit myself enjoying listening to that same station occasionally when I'm in Orlando, I have to say I agreed my fellow hotel guest at that moment. It was way too early for such loud music when we in the van were waking up extra early in the day for our journeys. Right as I'm thinking all of this the young man turned the volume down only very slightly, and it was still too loud as far as I was concerned. So I was not surprised when the same guest spoke up again saying "If you don't mind we'd really prefer to have it off." To my amazement, the driver responded by saying, "Hmm, well I see we got up on the wrong side of the bed this morning, didn't we?" turning the volume down slightly further. Usually, I try to mind my own business on the road and to avoid confrontations at any cost, but in this case I felt compelled to say "I believe the lady asked for the radio to be off!" This comment ended further dialogue with the driver, who complied with our now-mutual requests, and whom I am sure spent the rest of that airport run thinking about the two difficult, cranky guests he'd ended up with in the van this morning. But my remarks also broke the ice with that flight attendant, who expressed appreciation that I spoke up for her. She asked where I was departing to and I reciprocated by politely asking what flights she was working that day in her flight attendant role. As we drove on through the rain as I listened she explained how she was working an international flight and had just found out hours before her mother had passed away unexpectedly. As an only child, she added, it fell on her to make all the arrangements for this unplanned and unexpected funeral, and that she first had to get back home to London to pick up some documents and then had to make it to Sidney, Australia, hopefully within the same calendar day of this very morning. Wow, what a story that was and I could just imagine how much longer her day was going to be even than mine after all this travel duress. After my airport van-mate's comment, all of my worries and anxieties were lifted. Funny also that right about that time very moment in time outside the lightening stopped, the rain slowed and before long I had cleared TSA security and was onboard my flight home to Ft. Lauderdale, which thankfully took off right on time despite the tornado warning. Not long after, and without a minute to spare, I found myself walking up to the school entrance at the exact moment that three yellow school buses pulled up to collect our second graders. There was my Adam breaking ranks from his class line and running towards me for his usual bear hug, which I knew to brace myself for. Despite how completely exhausted I felt at that moment, the kids immediately seemed to re-energize me as they welcomed "Mr. Douglas" as I was called at that time. As our fun-filled day progressed, I couldn't help but thinking back to that other "cranky" guest I'd met that morning on the hotel van, and hoping that she, too, would be hugging closely her family and friends very, very soon. I wondered also about that van driver, and what his thoughts might have been about his two seemingly "difficult" guests, who really just wanted to ride to the airport in quit contemplation in the early morning rain. - Doug Kennedy - May 15, 2013 |
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